TERMS & CONDITIONS

2. Scheduling

In a business whose productivity relies upon the weather, scheduling can be difficult at times. Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum; however, circumstances that are beyond our control may affect your project start and completion dates. Lawn care services are placed on a weekly schedule and adjusted as needed throughout the season by our professionals. Please note that if our lawn care crews come to your property to perform scheduled lawn care service and your lawn is freshly mowed by another person or provider without notice to our company, a charge of 50% of your regular service cost will be assessed to your account.

3. Picking Up Items

Your service will be predictable and reliable. Since you’ll know when we’re coming, we ask that you please pick up all items in your yard and move all vehicles or blockages that may hinder our ability to access gates, etc.

This includes: dog fences, dog droppings, dog toys, children’s toys, hoses, gardening equipment, etc.

Extra charges may apply if our mowing crew is responsible for picking up items in your yard (this excludes sticks and yard debris when we are providing a clean up service), or is delayed at your property due to blockages. This ensures that our crew can stay efficient and do the best job for you, while avoiding damage to your personal items and our equipment.

Repeated occurrences, damage to our equipment, or personal injury to our employees may result in termination of service.

4. Courtesy and Safety

While Western Landscape LLC is on location at your property, you are responsible for keeping all children and pets, as well as other individuals, away from the work area. This is for your safety as well as our own. Chemicals will be used on your property during each fertilization or weed control treatment; please do not allow any human or pet to walk on the lawn until the treatment has completely dried.

If your lawn has acquired heavy debris between mows, please contact us to discuss your options.

5. Extra Clean Up Due to Storm or Heavy Winds

If a storm or heavy wind leaves behind excessive sticks, tree limbs, and/or yard debris, we will clean up what is necessary and charge at a rate of $80 per man hour plus a $20 disposal fee. In most instances, we will communicate with you before any work is done; the only exception is if the debris is so severe that it hinders our ability to provide your regularly scheduled lawn service.

If your lawn has acquired heavy debris between mows, please contact us to discuss your options.

6. Extra Clean Up Due to Tree Discharge

If a tree on your property (or a neighbor’s property) causes excessive discharge to the point that it hinders our ability to provide your regularly scheduled lawn service, we will charge at a rate of $80 per man hour plus a $20 disposal fee to clean up the area.

If your lawn has acquired heavy debris between mows, please contact us to discuss your options.

7. Requesting to Skip a Mow

Our crew leaders are trained professionals. When they arrive on the job site, they analyze the status of your lawn. If it appears that it does not need to be mowed and would benefit from skipping a week of service, the crew leader will make a note of the skipped service. This may happen during drier periods or toward the beginning/end of the season. Otherwise, your lawn will be mowed weekly. For monthly services, skipping will not adjust your bill since we factored an occasional skip into the pricing structure. For our legacy billing (per time), you are allowed 2 requested skips per year at no charge, if requested at least 24 hours before your service is scheduled to be performed. If you request to skip service with less than 24 hours notice (or after 4:00 p.m. on Friday if your lawn is scheduled to be mowed on Monday), the job will not be skipped. If you request more than 3 skips per season, your account will be charged $25 per event.

8. Requesting to Mow Shorter

Please be advised that we mow at a 3¼ inch blade length during the spring/fall and 3¾ inches during the summer. This guarantees optimal health, quality, and aesthetic of your lawn. If you request mowing shorter than 3¼ – 4 inches, please keep in mind that doing so can damage grass roots, promote weed growth, and destroy the overall look of your lawn. We take pride in the lawns we mow. We want you to take pride in the health and beauty of your lawn as well.

9. Damages

We cannot be held responsible for damage to irrigation systems, sprinkler heads, downspout covers, or other items hidden by the grass. We can replace these items for a small fee. We cannot be held responsible for damage to certain unavoidable areas that could be affected by a string trimmer, including, but not limited to: fencing, mailbox posts, fences, swingsets and play areas, unprotected siding that may be low to the ground, Insulcrete, edging that is not even with the ground, unmarked plants placed outside of regular beds, and other unprotected or unmarked areas. If an item should be directly damaged by our equipment, we will communicate the issue with you as soon as possible; if you notice that an item has been damaged, please notify us within 24 hours per our satisfaction guarantee below. Please note that Western Landscape LLC is fully insured, carries one million dollar liability insurance, and workers’ compensation coverage on all Western Landscape LLC employees.

10. Satisfaction Guarantee

Your 100% satisfaction is guaranteed. If for any reason you are not satisfied with the quality of service you have received, please contact us within 24 hours. This contact may be in the form of a phone call or voicemail, e-mail, or service request through our Customer Portal. Please leave your contact information and describe the issue in detail. If you contact us after regular business hours (Monday through Thursday 8:00am to 5:00pm), we will contact you as soon as possible when we reopen. If we are made aware of an issue after the 24 hour window, it may be attributed to a natural occurrence or other circumstance, which could prevent us from correcting the problem at no charge.

11. Cancellation

If you choose to cancel your weekly lawn care service, a 24 hour notice (or if your service day is Monday, please notify us before 4:00 p.m. on Friday) is required. If we do not receive notice of your cancellation, a charge of 50% of your regular service cost will be assessed to your account.

12. Cancellation & A Long-Term Commitment to Quality

If you choose to cancel your service, a 24 hour notice (or if your service day is Monday, please notify us before 4:00 p.m. on Friday) is required. If we do not receive notice of your cancellation, a charge of 50% of your regular service cost will be assessed to your account.

Fertilization and weed control is a long-term service. Depending on the health of your lawn before our services begin, it may take a season or more to achieve the results we all want. It’s also important to remember that weed control does not mean weed eradication, and in many cases, certain weeds must germinate and grow a bit before we can effectively treat them. We have developed a very effective application treatment plan that spans the growing seasons, but Mother Nature is ultimately in control, in the end. If you have any questions or concerns throughout your service season, please don’t hesitate to contact us.

13. Continuation Of Service and Auto-Renew

Once your maintenance service begins, you’ll be placed on our annual schedule for service to resume each spring at our most current rate of service.

Written notice of cancellation is necessary from either party to end service.

Please note that the following services are subject to auto-renew annually: lawn care, fertilization and weed control, bed maintenance, core aeration, and overseeding.

14. Promotion

Western Landscape LLC. may take photographs of your property, for “before” and “after” purposes. By accepting this estimate, you grant us the permission to take such photographs and give us sole rights to the property of these photographs.

B. PROJECT DIVISION

Services in this category include, but are not limited to: the installation of a landscaping bed or outdoor living space in any capacity; maintenance of existing beds or areas; interior flooring; or other services that may or may not require the use of equipment or materials.

1. Payment & Scheduling

When you have accepted an estimate, you will be prompted to enter your credit card information into our Customer Portal. This must be completed before your first service can be scheduled. Your chosen credit or debit card information will be encrypted and stored in a safe and secure electronic payment system, to be used only by our company for the purpose of collecting payment for services performed by our company. In a business whose productivity relies upon the weather, scheduling can be difficult at times. Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum; however, circumstances that are beyond our control may affect your project start and completion dates. You will be notified by email of any changes.

2. Deposits and Payment in Full

By accepting your estimate, you agree to pay the cost of your service in its entirety. You understand that if the service cost is $1,000 or higher, a 15% non-refundable deposit (or prepayment) will be required before services can be scheduled. If a service cost is $10,000 or higher, a 30% non-refundable deposit (or prepayment) will be required. If a service cost is $50,000 or higher, a 50% non-refundable deposit (or prepayment) will be required. The remainder of the payment will be due at the time the service is completed, unless otherwise discussed. It will be required to place a credit card on file in our secure online Customer Portal unless otherwise stated. Payment will be collected by us through the credit card on file in the Customer Portal at the completion of the service unless otherwise stated. In the case that we are unable to secure payment, the customer agrees to pay any collection costs incurred by Western Landscape LLC related to the collection process of outstanding balances. Payments that exceed $10,000 will have a 3% card processing fee added on if not paid with a check. There is no card processing fee for credit card payments made that are under the $10,000 threshold.

3. Water/ Electricity Usage

By accepting this estimate, you agree to provide Western Landscape LLC the right to use an on-site water and electrical supply as needed to complete the stated project without compensation. It is the customer’s responsibility to make sure the water supply and electrical outlets are on and working before we arrive. Service may be rescheduled, canceled, and/or additional charges may apply if necessary water and electrical outlets are not available at the time of our arrival.

4. Property

By accepting this estimate, you understand that the service will be performed at the agreed upon service address. It is your responsibility to ensure the correct address appears on the estimate as well as procure any and all necessary property surveying, permits, etc., unless otherwise discussed.

5. Scope of Work

By accepting this estimate, you understand the scope of work is limited to the description in the service estimate. Western Landscape LLC has no responsibility or liability for services that were not performed, if not listed in the service estimate. If you have any questions about the scope of work in this project, please contact us before accepting this estimate. If for any reason the scope of work should change or increase due to customer’s request or matters out of our control, the compensation amount may change. Additional service requests or changes may be scheduled for a later date.

6. Weed Growth

Western Landscape LLC is not liable for any weeds that may emerge after a landscape installation has been completed. Weed seeds are present in existing soil, spread through wind and weather, i.e., factors beyond our control.

7. Courtesy and Safety

While Western Landscape LLC is on location at your property, you are responsible for keeping all children and pets, as well as other individuals, away from the work area. This is for your safety, as well as our own. Please note that Western Landscape LLC is fully licensed and insured, carries one million dollar liability insurance, and workers' compensation coverage for all Western Landscape LLC employees.

8. Removal and Replacement of Property

Removal and replacement of grills, patio furniture, planters, children’s and pets’ toys, etc. is the responsibility of the homeowner. Once you are placed on our schedule, please prepare for our arrival accordingly. Should we need to remove items from the deck or yard, we will not be responsible for breakage, storage issues, or proper return to the original area. An additional charge of $112.50 per man hour will be applied for the time and labor devoted to the removal of these items.

9. Damages

Western Landscape LLC cannot be held liable for any damage that may be out of our control, including ground status during excavation. We cannot be held liable for damage to our work, should surrounding features or structures fail. Please note that Western Landscape LLC is fully licensed and insured, carries one million dollar liability insurance, and workers’ compensation coverage on all Western Landscape LLC employees.

10. Promotion

Western Landscape LLC may take photographs of your property, in terms of “before” and “after” purposes. By accepting this estimate, you grant us the permission to take such photographs and give us sole rights to the property of these photographs.

C. Snow Removal

1. Scheduling

Once you accept the estimate, your service will be scheduled and serviced for the next snow event. Your property will be serviced for every snowfall over 1” unless otherwise discussed. We do not guarantee you will be serviced by any certain time, unless specified in the service agreement. Our crews start working their routes in a specific order as soon as the snowfall is complete and will get to your property as soon as possible. We will do our best to notify you if anything comes up and there will be a delay in service. If we come before the plow, we may come back and clear the apron for a fee of $25.00 or $120.00 per man hour if it exceeds .25 man hours. If you would like to make sure we are coming, please contact our office. If it snows more than 1” after we came the first time during a snow event, we will come back to your property and you will be charged for a second service.

2. Payments

When you have accepted an estimate, you will be prompted to enter your credit card information into our Customer Portal. This must be completed before your service can be scheduled. Your chosen credit or debit card information will be encrypted and stored in a safe and secure electronic payment system, to be used only by our company for the purpose of collecting payment for services performed by our company. Payment for snow removal services will be charged to your card on file at the end of the day of which you were serviced (or within 24 hours of the event ending). An electronic receipt will be sent to you. If a payment is unable to be processed, service will be immediately put on hold until payment is made, and after 30 days of non-payment a $25 fee or 2.5% of the project value (whichever amount is greater) will be charged to your account. Repeated unsuccessful payments may result in termination of service.

3. Cancellation

If you choose to cancel your snow removal service, a 24 hour notice (or if it is going to snow on a Monday, please notify us before 4:00 p.m. on Friday) is required. If we do not receive notice of your cancellation, a charge of 50% of your regular service cost will be assessed to your account.

4. Courtesy and Safety

While Western Landscape LLC. is on location at your property, you are responsible for keeping all children and pets, as well as other individuals, away from the work area. This is for your safety as well as our own. Western Landscape LLC is not responsible for personal injuries at your property. This includes but is not limited to slips, trips, and falls from icy or snowy conditions. Please note that Western Landscape LLC is fully insured, carries one million dollar liability insurance, and workers’ compensation coverage on all Western Landscape LLC employees.

5. Damages

Western Landscape is not responsible for damage Including but not limited to: damage to driveway from salt or equipment; damage to decks or patios from equipment; damage to plants, bushes, or trees; and damage to things that may be hidden under the snow. Please note that Western Landscape LLC is fully insured, carries a one million dollar liability insurance, and workers’ compensation coverage on all Western Landscape LLC employees. If we tear up sod, we will be back in the spring to repair the damage.

6. Property Expectations

Western Landscape LLC expects the areas that are to be serviced be clean and ready for service. This includes, but is not limited to being free from Trash, Leaves, Personal Property, and any other things that we may damage or may hinder us in completing the job. Western Landscape LLC is not responsible for any damages to property that is hidden under the snow. Western Landscape LLC cannot guarantee the removal of all ice and snow down to the pavement. While we will do our best to scrape it clean there may still be a thin layer of snow or ice on the pavement after the job is completed.

7. Snow Hauling

If you wish to have any snow hauled off your property, we are more than happy to do this for you. Please contact us to discuss your options. We will continue to clear as much of the area as possible if the snow hauling is not done, but the snow may start to encroach on parking or driving areas.

8. Promotion

Western Landscape LLC may take photographs of your property, in terms of “before” and “after” purposes. By accepting this estimate, you grant us the permission to take such photographs and give us sole rights to the property of these photographs.

Thank you for working with Western Landscape! If at any time, you feel there is room for improvement, don't hesitate to contact our office. We want you to have the best experience possible.